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Terms You Must Come Across in Inside Sales

Today, there are various methods used in marketing products and services and reaching out to the customers. One of the best marketing methods is personal selling. A personal seller moves to areas where there are many potential customers in order to meet them and persuade them to buy the good and services. Inside selling is the best way of personal selling. In inside sales, the sales rep does not communicate with the potential customers one on one but uses the telephone and online ways of communication. Virtual sales and remote sales are also used in referring to inside sales. In inside sales, you are going to meet the following terms.

The first term uses in inside sales is cold calling. In cold calling, a sales representative calls a potential customer while having little or no information about the lead. Predictive dialer software is used in facilitating cold calling in order to ensure the customer is not disconnected. In order for a sales rep to meet the number of calls assigned in a day, he/she is supposed to use cold calling.

In inside sales, you are going to meet the word call center software. The call center software has a lot of uses. Its main functions are; dialing, call monitoring, recording, integration, interactive voice responding and managing chat, email, SMS and chat. The Voice over IP and other technological developments has enabled organizations to host and manage their call centers by the use of a single software.

Customer success rep is another term commonly used in inside sales. In an organization, a customer success rep ensures no customer is lost. The customer success rep ensures that the customers are satisfied with the products and services which are offered.

In inside sales you will meet the term pipeline call. A group of calls made to a potential customer in order to ensure he/she becomes a lead are known as pipeline calls.

The fourth term commonly used in inside sales is CTI. The short form of Computer Telephony Integration is CTI. CTI is a technology which allows computers to work together with telephones. The main uses of CTI are; phone controlling, call transferring, screen popping and automatic dialing.

Lead response time is another term used in inside sales. The time which is used in following up on a client who had earlier called or emailed the business is known as the lead response time. The best organization have a lower lead response time.

The last common term used in inside sales is sales engagement. The conversation between the customer and the sales rep is known as the sales engagement. The sales rep are rated according to the sales engagement.

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